Recently, a dog died on a United Airlines New York-bound flight on Monday after an air hostess forced its owner to keep it in the overhead bin. The airline said it was taking full responsibility.
On United Flight 1284 from Houston to New York on Monday, a woman who was flying with children and a small dog was pressured by a flight attendant to put her dog in overhead storage during the three-and-a-half-hour flight.
According to fellow passenger, Maggie Gremminger, the woman wanted to keep the dog, which was in a small carrying bag, under her seat, but the flight attendant insisted that she put the animal overhead.
“At the end of the flight, the woman found her dog dead. She sat in the airplane aisle on the floor crying, and all of surrounding passengers were utterly stunned.”
United called the incident “a tragic accident that should never have occurred, as pets should never be placed in the overhead bin”.
I want to help this woman and her daughter. They lost their dog because of an @united flight attendant. My heart is broken. pic.twitter.com/mjXYAhxsAq
— MaggieGremminger (@MaggieGrem) March 13, 2018
The incident was investigating by the airline, and the family had been refunded the cost of their tickets, including the $125 pet cabin fee.
This is not the first time United has come under scrutiny for its treatment of animals.
In 2017, United had the highest number of animal deaths of any US carrier, according to a Department of Transportation (DOT) report, with 18 animals killed and 13 injured in transport.
If you’re planning to travel with a pet, check your airline’s website for any rules and restrictions prior to departure. That way, you’ll be prepared and understand both the fees and any restrictions.
Reference: Travel and leisure
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