China Eastern Airline Offered ₹900/kg As Compensation For Woman’s Dead Dog

A China flight has offered Rs. 900 per kg as compensation to a woman, whose pet, Dou Dou died while being transported by China Eastern Airlines. The compensation to the owner was based on the policy the airline uses for damaged or lost luggage.

According to Ms Zuo, her 3- year- old Golden Retriever was full of life on the night of June 10 before being transported by China Eastern Airline from Shenzhen to Wuhan.  But, on June 11, when her parents went to the Wuhan Tianhe International Airport to pick up the dog at 11:30 a.m, the dog was found dead.

The woman wrote under a screen name, Mo Xi Bao Bao. She said her late pet was transported by the China Eastern Airline on flight MU2478, which is a two-hour flight. She also posted two pictures which apparently showed a lifeless Dou Dou lying in a metal cage when it arrived at the airport. A few of the wires around Dou Dou’s mouth had been torn.

Heartbroken woman wrote:  

“I have never thought you would leave me like this. I couldn’t know how painful you had been before you died because the steel wires were gnawed away. ‘I’m sorry. I didn’t look after you well.”

Ms Zuo said her parents waited at the airport for 3 hours but staff from China Eastern Airline failed to give them an explanation. My parents were apparently told that the dog had already been dead when they opened the gate of the cargo compartment.

Airline agreed for compensation but only for her ‘lost luggage’

China Eastern Airline offered to compensate Ms Zuo for her dead dog, but only according to the financial standard of lost luggage, as it is reported.

According to Ms Zuo’s statement to Thecover.cn:

“They told me that the compensation will be based on the standard set for luggage, meaning that they can only pay me 100 Yuan (£11.5) per kilogram. My dog is 35 kilograms, so they intend to give me 3,500 Yuan (£403) in compensation. This is emotionally unacceptable to me, as my dog was like my child.”

China Eastern Airline had apologized to her, but she did not mention if the company had adjusted the amount of compensation. There has been no statement issued by the company officially. The customer service officer from China Eastern Airline is still investigating the incident.

Reference: Daily Mail

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