Mumbai: Andheri-based pet owner, Twinkle Jain, has complained to the Ola Cabs company about her rather horrendous encounters with several Ola drivers recently when she had to rush her pet dog, Britney, to a vet’s clinic.
Talking to TOI, Jain said, “It was an emergency, as my pet Britney, was very unwell and therefore had to be immediately taken to a vet in Khar from DN Nagar in Andheri during the lockdown period. While many of the Ola drivers I had booked cancelled the rides on seeing the dog with me, one of the drivers was very rude and ruthless as he coldly told me ‘Marne do usko, main kya karu’. I wanted to ask him if he would say the same with a human.”
Jain added that she had also taken a blanket/bedsheet along so that taxi seats will not get dirty. Yet, she had to suffer. “Britney is recovering now, as I somehow manage to transport her. However, I want to know what action Ola will take on such uncouth and stone cold drivers who did not budge even after seeing my pet crying in pain. I may also take legal action against them if the cab company does nothing about it,” said Jain.
When TOI contacted an Ola spokesperson, she stated, “We regret this unfortunate incident. The decision to allow a pet in the vehicle is with the driver. This is because some of them may be afraid of pets or have allergies. However, we will definitely take strong measures to ensure more sensitivity and empathy to avoid such behaviour.”
Source: Times Of India, Not edited by DogExpress staff